Returns & Exchanges Policy

At BaseballZoneUS, we stand behind our equipment just like we stand behind every swing with our premium Easton bats and every catch with our Rawlings gloves. If you’re not completely satisfied with your purchase, we’ll make it right with our straightforward returns process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. All returned items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase

Note: For safety reasons, used baseball bats, slowpitch bats, and batting gloves cannot be returned due to hygiene and product integrity concerns. This includes all DeMarini, Easton, and Dudley bats that show signs of use.

How to Return an Item

Follow these steps to process your return:

  1. Contact our team at [email protected] within 15 days of receiving your order
  2. Complete the Return Request Form (template provided below)
  3. Wait for approval – we’ll respond within 1 business day with return instructions
  4. Package your item securely – we recommend using the original packaging
  5. Ship your return to our warehouse at:
    1848 Ferguson Street, Boston, US 02110

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days):

  • Refund method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we approve your return
  • Bank processing: Additional 2-10 business days depending on your financial institution

Exchanges

For exchanges (size, color, or model changes):

  1. Follow the same return process above
  2. Clearly indicate in your return request that you want an exchange
  3. Specify the replacement item (product name and SKU if possible)

We’ll ship your replacement item as soon as we process your return, with the same shipping options available for your original order.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear BaseballZoneUS Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Size/Defective/Wrong Item/Other]
  • Preferred Resolution: [Refund/Exchange]
  • For Exchanges: [Desired Replacement Item]

Please let me know the next steps to complete this process.

Best regards,
[Your Full Name]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item (like a cracked Easton baseball bat or torn Bruce Bolt batting gloves):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a free replacement or return label

Pro Tip: Just like breaking in a new glove takes patience, our returns process works smoothest when you provide complete information upfront. Include your order number, product details, and clear photos (if applicable) to speed up resolution.

For any questions about our returns policy, contact our team at [email protected] (Mon-Fri 9am-5pm EST).

“In baseball and customer service, we play by the rules and always go the extra base.” – The BaseballZoneUS Team