Welcome to BaseballZoneUS! We’re here to help you with any questions about our products, shipping, returns, and more. Below you’ll find answers to our most common questions.

About Our Store

What kind of products does BaseballZoneUS specialize in?
We specialize in premium baseball and softball equipment including bats (slowpitch and baseball), gloves, balls, bags, and accessories from top brands like Rawlings, Easton, DeMarini, and more.
Who is BaseballZoneUS designed for?
Our store caters to baseball and softball players of all levels – from youth players gearing up for their first season to competitive athletes needing tournament-ready equipment. Our product range and shipping options are designed to meet the needs of individual players and teams alike.

Product Questions

How do I choose the right bat for my needs?
We offer a wide selection of baseball and slowpitch bats from leading manufacturers. Consider your league requirements (size/weight restrictions), playing level, and personal preference when selecting a bat. Our product descriptions include detailed specifications to help you choose.
Do you carry left-handed gloves?
Yes! Many of our fielding gloves, including the Easton Fielding Gloves we carry, are available in both right-handed and left-handed configurations. Check individual product listings for availability.
What brands do you carry?
We’re proud to offer equipment from top brands including Rawlings, Easton, DeMarini, Bruce Bolt, Dudley, and more. Browse our menu to see our full selection.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your data is secure.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request before your order ships.

Shipping & Delivery

Where do you ship from?
All orders ship from our warehouse located at 1848 Ferguson Street, Boston, US 02110.
What shipping options are available?
We offer two shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after processing)
– Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)
How long does order processing take?
We carefully prepare your equipment within 1-2 business days before shipping. You’ll receive tracking information as soon as your order leaves our facility.
Do you ship internationally?
Yes! We ship worldwide, excluding some Asian and remote regions. International customers can choose either shipping option during checkout.
How will I know when my order ships?
You’ll receive an email notification with tracking information as soon as your equipment leaves our facility.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in new, unused condition with original packaging. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method.

Contact Information

How can I contact customer service?
Our customer service team is happy to help! Email us at [email protected] with any questions or concerns.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be responded to on the next business day.

“Every swing tells a story—make yours legendary with equipment delivered with care and precision.”
– The BaseballZoneUS Team